SAMPAŞ - Our Quality Policy

Our Quality Policy

Establishing a management system that complies with the requirements of ISO / IEC 20000 within the framework of all legal regulations, awareness of SAMPAŞ CORP.'s employees by receiving the necessary training in line with this goal, internalizing quality service management systems, sharing this point of view with all our customers and business partners, customer demands to provide IT service delivery that directs our customers and business partners without any limitations.

SAMPAŞ CORP targets perfection by constantly improving IT Services and Customer satisfaction.

Determining risk acceptance criteria and risks, developing and implementing controls.
To ensure the implementation of the information security risk assessment process to identify risks related to the confidentiality, integrity and accessibility losses of information within the scope of the information security management system, and to identify the risk owners.
Define a framework for assessing the privacy, integrity, and accessibility effects of information within the scope of the information security management system.
To continuously monitor the risks by reviewing the technological expectations within the scope of the scope of service.
To provide information security requirements arising from national or sectoral regulations, legal and related legislative requirements, meeting obligations arising from agreements, and corporate responsibilities towards internal and external stakeholders.
Reducing the impact of information security threats towards service continuity and contributing to continuity.
Competence to quickly respond to information security incidents that may occur and to minimize the impact of the event.
To maintain and improve the level of information security over time with a cost effective control infrastructure.
To improve the reputation of the institution, to protect it from negative effects based on information security.

Procedures and policies supporting this policy have been established to ensure the security of information.

SAMPAŞ CORP. SENIOR MANAGEMENT commits to realize, review and continuously improve Information Security related practices.

QUALITY MANAGEMENT SYSTEM POLICY

Creating and implementing effective quality management systems in all processes in our institution in order to provide sustainable services at the level of international standards
To provide and execute applicable conditions by constantly monitoring the effectiveness of the quality management system and making the necessary improvements
Keeping customer satisfaction at the highest level throughout the products and services we provide
Managing customer feedback effectively
To be a pioneering and guiding organization by going beyond customer needs
To increase trainings for continuous development
Creating a quality management system that aims to make timely deliveries and continuous improvement by eliminating the operations that do not create value, with the efficient use of resources
To provide continuous improvement and continuity of quality by following the highest technology
To create a fast and effective working system by using technological opportunities in corporate communication with our suppliers and customers
To work in a team spirit with our employees, suppliers and business partners and to become a brand in the local and national market in the local government sector

Procedures and policies supporting this policy have been established to provide QMS.

SAMPAŞ CORP. SENIOR MANAGEMENT commits to realize, review and continuously improve QMS related practices.